Three Essential Guides for Improving Communal Household Services, made available by the MĂ IMPLIC Project
The “MĂ IMPLIC” project provides three essential guides for improving communal household services, as part of its ongoing efforts to strengthen local governance and increase public access to quality services. These documents are:
- Service Improvement Plan. PART I. USER PROCESS GUIDE
- Service Improvement Plan. PART II. DATA PROCESSING GUIDE
- Service Improvement Plan. APPLICATION INSTRUCTION
Since October 2021, the “MĂ IMPLIC” project has used the SIP tool (Service Improvement Plan) in thirty local public administrations/groups of partner LPAs in the Northern, Central, Southern regions and UTA Gagauzia. The tool has been continuously adapted to meet the specific needs of LPAs in the Republic of Moldova, based on practical recommendations and lessons learned throughout the application process.
In Phase II, the “MĂ IMPLIC” project aims to contribute to strengthening local governance and increasing public access to better services by providing support and assistance to first-level LPA groups that express interest in creating partnerships and/or aspiring to initiate a voluntary amalgamation process of administrative-territorial units (UAT). By creating useful tools for LPAs, the project will continue to contribute to the development of communal household services in partner communities.
The guides are now available for download in PDF and WORD formats and are essential for any local public administration that aims to improve communal household services in their community.
These documents were developed as part of the “MĂ IMPLIC” Project – Civic Engagement in Local Governance (Phase II, 2023-2027), funded by the Swiss Agency for Development and Cooperation (SDC) and implemented by Skat Consulting Ltd. The content of the documents does not necessarily reflect the views of the mentioned partners.
Authors: Anatol Bucatca, Tudor Golub, Andriy Kavun
Service Improvement Plan. PART I. USER PROCESS GUIDE
This guide describes the step-by-step methodology for consolidating inter-community partnerships, measuring satisfaction with provided services, evaluating services and operators, documenting and collecting data, analyzing intervention options, and planning actions to improve communal household services.
Service Improvement Plan. PART II. DATA PROCESSING GUIDE
The logical continuation of the SIP development process, this guide describes the methodology for processing previously collected data and information and developing the final product – the Service Improvement Plan.
Application Instruction for the Self-Evaluation of Communal Household Services
This instruction provides a step-by-step description of the self-evaluation process, an effective framework for discussion and analysis among various community actors, a means to establish the initial capacity level and to subsequently evaluate the progress made. It is designed to ensure the sustainability of the self-evaluation tool after the project’s completion.
We remind you that 14 groups of LPAs from Moldova will benefit from stronger local governance and increased access to quality public services, thanks to the support of the Project MĂ IMPLIC, funded by the Government of Switzerland and implemented by Skat Consulting. The project “MĂ IMPLIC” in Phase 2 aims to contribute to strengthening local governance and increasing the population’s access to better public services. The project will provide support to local authorities and citizens to improve local administration, strategic planning, and public service delivery. This initiative will bring benefits to approximately 106,000 citizens in these communities.
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